There are several sortation centers across the country. Each has its own unique exterior and interior layout along with differences in the pickup process. Below is helpful information specific to the Atlanta Sortation Center along with maps of the facility. For more information about the Atlanta - Smyrna Pickup location, click here. 

We are on the hunt for a Sortation Center Advisor to help lead the Atlanta metro. If you enjoy being a driver with Shipt, and helping other drivers grow on the platform, submit an interest form here.

Parking

Due to safety concerns, Target requests that drivers avoid parking, sorting or leaving unauthorized passengers at GNR Public Health - 2570 Riverside Pkwy. This is to help ensure areas around the sortation center aren’t inconvenienced.

As a reminder, you should not arrive at the sortation center until the specified pickup arrival window. Cars parked at GNR Public Health on 2570 Riverside Pkwy may be removed by law enforcement.

Pickup Instructions

All drivers with Shipt can refer to the Pickup Process article for general information on the process and app flow. To review the Target Sortation Center House Rules before entering the facility, click here. Below are pickup instructions specific to the Atlanta Sortation Center. These are also available on the Route Details page in the app. 

• To ensure operational success when picking up a route at the sortation center, plan to arrive within the arrival window, not before or after it. 
  • If you happen to arrive early or need to re-sort your packages after pickup, you should only park on Target property and avoid prohibited areas such as neighboring parking lots or properties.
• After scanning the gate code to enter the facility, follow the arrows around the building to the parking lanes.
• Put your vehicle in park, remain in your vehicle, and scan the parking QR code.  
• Wait for the stoplight at the front of your parking lane to turn green.
• Proceed carefully into the sortation center in order based on the parking spot number that you scanned. This ensures that the correct cart will be waiting by your parking spot.
• Wait in your vehicle until the TV screen indicates you can exit. 
• The cart with your packages will be next to your parking spot. Make sure you have your safety vest on and proceed to load your vehicle. 
  • If you don't have a safety vest, you can borrow one from the sortation center and return it before exiting the facility. You can also purchase your own from the Shipt Shop! 
  • Top drivers suggest loading the packages into your vehicle in the manner you see fit before exiting the sortation center. 
• Once loading is complete, return the cart and you may depart the building.

If you need assistance while at the sortation center, you may ask to speak with the onsite Shipt representative. 

FAQ

How do I get to the sortation center?

• The Atlanta Sortation Center is located at 2520 Riverside Parkway, Lawrenceville, GA 30046. The address is also located on the Route Details page of the Driver app. The GPS will take you to the main entrance, but drivers should enter via the side road on the right side of the facility. To view facility maps, click here.

How many miles will I be required to drive for delivery? 

• All deliveries will be within a 35-mile radius of the sortation center. 
• Daily dispatch hours*
  • 11 a.m. to 3 p.m. 
    *Note: Dispatch hours are subject to change due to inclement weather, route volume, or operational disruptions.

How can I practice safety in the sortation center?

• Driver safety is of the utmost importance to Shipt. To review the Target Sortation Center guidelines, click here. 

I’ve claimed a route. How do I pick up packages from the sortation center?

• All information about the pickup process from entering the facility to parking to loading your vehicle can be found here. 

I’m a new driver. Are there any resources I can utilize before claiming a route? 

• Yes! You can review all of our new driver resources here. 

Why is there no longer a pay range listed on the route offer card?

• In order to help you better evaluate a route before claiming it, you’ll now see an estimated single pay value, rather than a range, on the offer card. If any packages are added to the route prior to pickup, the pay will be adjusted accordingly. The estimated pay may decrease if you refuse packages at pickup or due to operational errors at the sortation center.

What should I do if one of the packages is damaged at pickup?

• If there are any issues with packages during pickup, such as damage to a package, you can push the red call button on the yellow alert light located behind your parking spot. This will notify a sortation center pickup associate you need assistance. Each individual parking spot has a corresponding alert light that will be labeled with the same number as the parking spot.

I have an undeliverable package. How can I return it to the sortation center?

• If you are unable to deliver a package, follow the steps in the app to notate that a return is needed. Keep the package you need to return secure in your vehicle until all deliveries are complete and then after your last delivery, return to the sortation center to complete the return following the steps below:
  • Follow on-site signage to the Target Team Member parking lot. 
  • Use the intercom buzzer to gain access to the gated lot. 
  • Park in a "Reserved for Returns" parking space.
  • Enter the main lobby to complete the returns process.
  • Once the package has been returned, complete the Swipe to complete route action in the app.

For more information on the returns process, click here. 

Atlanta Sortation Center Maps

Exterior: